Overview
This policy applies to all custom dental prosthetics and restorations provided by our dental lab. Our after-sales service period is 30 calendar days from the date of delivery. No return, remake or refund request will be accepted once this period expires.
All our dental products are custom-made according to clients’ dental impressions, prescriptions and technical requirements. Due to hygiene regulations and customized characteristics, unreasonable returns without quality issues are not accepted.
To apply for after-sales service, the returned product must be free from severe contamination, obvious wear, damage or unauthorized modification, and must be accompanied by the original order number or purchase proof.
Non-returnable & Non-refundable Items (Industry Standard):
- Any custom dental prosthetics that have been worn, contaminated, altered or damaged due to improper use by clients.
- Products made strictly in accordance with clients’ provided impressions, designs, shade selections and technical prescriptions.
- Disposable dental accessories and hygiene-related products.
Partial Refund Rules
Partial refund will only be considered under the following circumstances:
- The product is damaged or incomplete due to our production error.
- The returned item is received within 30 days after delivery, without serious pollution or wear.
- We reserve the right to deny partial refund if the product is unrepairable or severely damaged caused by client operation.
Refunds
After we receive and inspect your returned item, we will send an email to confirm receipt and notify you of the approval or rejection of your refund application.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.If approved, the refund will be processed and credited to your original payment method within the specified working days.
Late or missing refunds
If you have not received the refund after our confirmation:
- Please check your bank account first.
- Contact your credit card issuer or bank, as fund posting usually requires several working days for processing.
- If the issue remains unresolved, please contact us via service@bfdentallab.com.
Promotional & Discount Orders
Discounted, promotional or special-price orders are not eligible for full refund. Partial refund or remake will be assessed on a case-by-case basis.
Remake & Replacement
We provide free remake or replacement services only for products with confirmed production defects.
If you need a remake for defective items, please email us at service@bfdentallab.com with your order details, problem description and photos for verification, then send the product to the address below:
Room 602/606/608, Building A5, Tianrui Industrial Park, No.35 Fuyuan 1st Road, Fuhai Street, Bao’an District, Shenzhen, Guangdong, China.
Note: Remake caused by incorrect impressions, wrong prescriptions, shade changes or client’s personal requirements will be charged accordingly.
Order Cancellation
- Orders can be fully cancelled with full refund before production starts.
- Once production has commenced, order cancellation is not supported. We can only provide remake or adjustment services as agreed.
Shipping for Returns & Remakes
You shall be responsible for all shipping costs when sending products back to our lab. Return shipping fees are non-refundable and will be deducted from the refund amount if applicable.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We are not liable for lost or damaged packages during return transit.
The delivery time of remade products varies depending on your destination.
Contact
For any inquiries about return, refund, remake or cancellation, please feel free to contact us at service@bfdentallab.com.